Shipping & Returns

Processing Time

• • Order Processing: All orders are processed within 2-3 business days.

• • Custom Orders: Custom-made items may require additional processing time, typically between 7-14 business days, depending on the complexity of the design.

Shipping Confirmation & Order Tracking

• • Tracking Information: Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Shipping Address Changes

• • Modifications: If you need to change the shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate changes if the order has not yet been processed.

Damages

• • Shipping Damages: Wood N Creations is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

• • Proof of Damage: Save all packaging materials and damaged goods before filing a claim.

Return & Refund Policy for Wood N CreationS

Eligibility for Returns

• • Return Window: You have 21 calendar days to return an item from the date you received it.

• • Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable Items

• • Custom Orders: Custom or personalized items are non-returnable unless they arrive damaged or defective.

• • Sale Items: Only regular-priced items may be refunded; sale items cannot be refunded.

Return Process

• • Initiating a Return: To initiate a return, please contact us with your order number and details about the product you would like to return. We will respond with instructions on how to return your item.

• • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

• • Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.

• • Processing: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Exchanges

• • Product Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us for further instructions.

Contact Information

• • Customer Service: For any questions or concerns about our shipping and returns policy, please contact us at rdew33@hotmail.com or 0418107581

Additional Information

• • Lost Packages: If your package is lost in transit, please contact us so we can assist in tracking it down.
    
    

By placing an order with Wood N Creations, you agree to the terms and conditions outlined in our Shipping & Returns Policy.