Refund and Returns Policy
At Wood n Creations, we strive to provide you with high-quality products and exceptional customer service. If you’re not completely satisfied with your purchase, we’re here to help. Please review our refund and returns policy below:
1. Returns Eligibility:
- We accept returns for most items within 21 days of delivery. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
2. How to Initiate a Return:
- To initiate a return, please contact our customer service team at 0418107581 or rdew33@hotmail.com within 10 days of receiving your order. Our team will provide you with instructions on how to return the item and any necessary return authorization (RA) number.
3. Return Shipping:
- Unless the return is due to our error or a defective product, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to ensure your return is received safely.
4. Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 10 days.
5. Exchanges:
- If you would like to exchange your item for a different size or style, please contact our customer service team to arrange for an exchange. Exchanges are subject to product availability.
6. Non-Refundable Items:
- Certain items are not eligible for returns or refunds, including personalized or custom-made products. Please contact us for assistance if you have any questions about the eligibility of your item for return.
7. Damaged or Defective Items:
- If your item arrives damaged or defective, please contact us immediately to report the issue. We will work with you to resolve the problem as quickly as possible, whether it’s through a replacement, repair, or refund.
8. Refund Exceptions:
- We reserve the right to refuse refunds for items that do not meet the return eligibility criteria or show signs of misuse, damage, or alteration.
9. Customer Satisfaction Guarantee:
- Your satisfaction is our top priority. If you have any concerns or issues with your order, please don’t hesitate to contact us, and we will do our best to make it right.
10. Contact Us:
- If you have any questions or need assistance with a return or refund, please contact our customer service team at 0418107581 or rdew33@hotmail.com. We’re here to help!
